Terms and Conditions
Terms and Conditions
The website www.vilanovaa.com is owned by VILANOVA ADVANCE SL, with NIF B70391982 (international vat ESB70391982), with address at Rúa Quintáns, 2, Carballo, 15100, A Coruña (hereinafter, VILANOVAA). The email address for our Customer Service is info@vilanovaa.com, where you can contact us at any time and we will be available to assist you as soon as possible.
2.- PURPOSE AND SCOPE OF APPLICATION
2.1. The General Contract Conditions of VILANOVAA described below define the rights and obligations within the framework of the website and in commercial transactions between www.vilanovaa.com and its users.
2.2. CAREFULLY READ THESE GENERAL CONTRACT CONDITIONS and ALL VILANOVAA POLICIES including the Privacy Policy and Legal Notice before using the services offered by VILANOVAA.
2.3. Simply browsing this platform, as well as using the e-commerce services offered, implies at all times acceptance of each of the established conditions.
3.- INFORMATION PROVIDED ON OUR WEBSITE
3.1. These General Contracting Conditions define the rights and obligations within the framework of the website in the relationships between VILANOVAA and its users.
3.2. We reserve the right to modify the General Contract Conditions. Any new version of the latter will be indicated in advance.
3.3. In the event that any of the terms of the General Contracting Conditions are declared illegal or unenforceable by a court decision, the other provisions will remain in force.
4.- SECURITY MEASURES AND PROTECTION OF PERSONAL DATA
4.1. The website www.vilanovaa.com is protected with security systems and complies with all the legal measures provided for the security of the systems and the data stored therein.
4.2. VILANOVAA complies with all the principles and obligations established in Organic Law 15/1999, of December 13, on the protection of personal data and Royal Decree 1720/2007 that develops the aforementioned Law. We guarantee the confidentiality of the personal information that the user provides us through registration on our website. For more information read the “Privacy Policy”.
5.- DESCRIPTION OF THE SERVICE
5.1. VILANOVAA reserves the right to review and update the content of its website.
5.2. Users must guarantee and are solely responsible for having the necessary legal capacity to enter into contracts. Only fully trained people may purchase at www.vilanovaa.com.
5.3. The user who registers on the vilanovaa.com website guarantees and is responsible for the veracity of the data provided. If falsehood is detected in any of the data with which the purchase of a product has been processed, the corresponding legal measures will be taken.
5.4. The PURCHASE PROCESS is detailed below:
Once the item, characteristics and desired quantity have been selected, you must “Add to Cart”. Once the order is completed, review the contents of the “Cart” to verify that it is correct and you must provide name, surname, billing address, email, telephone number, NIF, check that all the information is correct and press “Go to Payment”. Next, you must select the type of shipment you want and complete the requested shipping information: address shipping, telephone, email. Check with the “order summary” that all the data entered and saved (order, customer data, shipping data, final price) are correct and then press “Continue and Pay (amount)”.
5.5. If once the order has been confirmed you wish to make any modification to the data provided for the purchase, you can contact us at our email address info@vilanovaa.com; Please note that we cannot make any edits or adjustments to your order once it is placed. Orders can only be canceled if your order has not yet been completed. In the event that you need to cancel your order, please contact us at our email address info@vilanovaa.com.
5.6. In the event that the purchase of a product has been requested and the account has already been debited but the product is no longer available or there are no stocks of it, a refund procedure will be carried out for the entire amount of the order or the part corresponding to the product in question, along with the corresponding shipping costs, into the bank account indicated by the client for this purpose and the client will be informed of this process by email. Under no circumstances will any rights in favor of the client (compensation, discounts, etc.) be generated for this reason.
5.7. At the moment the client clicks on the “pay (amount)” button when placing the order, he or she is fully and unreservedly accepting the entire content of these General Contract Conditions and the user may print a copy of them.
5.8. When the client has made the payment, it will be processed through a secure bank payment gateway. The data archived by VILANOVAA constitutes proof of all transactions carried out between www.vilanovaa.com and its clients.
The customer will be confirmed by email automatically upon receipt of payment confirmation that their order has been registered. In the event that your order is large, we will contact you directly by email or telephone for the management and planning of delivery. The contractual information will be provided to customers prior to receiving the purchased products.
Such information may be extracted and archived by clients. The contractual information is presented in Spanish and in English in the case of shipments outside of Spain.
Product availability: All products are subject to their stock availability, so, in the event of supply or supply difficulties, lack of stock, the seller reserves the right to provide the buyer with information on other products with similar or similar characteristics of equal or greater value that may be ordered. In the event that a product has been paid for that is not in stock, the seller is obliged to refund the amount that the customer would have paid for it. Refusal to process an order: The seller reserves the right to withdraw any product from the website at any time, as well as to remove or modify any material or content thereof.
However, the seller guarantees to process all orders, although in the case of exceptional circumstances it may reject the processing of some of them even after having sent the Order Confirmation. Likewise, it reserves the right to refuse to process a specific order, at any time and of its own free will, resulting in no amount to be paid by the client, who will be expressly informed. Right of withdrawal,
5.9 RETURNS:
In general, in order for any exchange or return to be processed, it is essential that the customer first contact us by sending an e-mail to info@vilanovaa.com.
No exchange or return can be accepted if no notification has been previously received.
To do this, the item must be packaged securely and the order number, name and complete address, and the receipt or proof of shipping must be included in the package.
They will be accepted. claims for those products that present breakage due to transport reasons, for this you will have to record it on the carrier's own delivery note. Once you receive the merchandise, you have a period of 48 hours to complain in the event of an incident. Clearly indicate the reason and a photograph of the incident via email info@vilanovaa.com so that we can manage it. After 48 hours we will not be responsible if said incident has been caused by the transport company. If you are not satisfied when receiving your order, you have a period of 14 calendar days, counting from the date of receipt of the order to exercise the right of return. Shipping and collection costs in case of return will be borne by the customer.
Please note that in some cases the finishes are not homogeneous and the colors and measurements are indicative close to reality but not 100% reliable, for specific cases you must Consult with us since returns for technical reasons will be the responsibility of the customer. To make such a return, the product must be in its original packaging, unused and undamaged. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded in accordance with the payment method made by the client within a maximum period of 10 days.
Exchanges or returns are not allowed. the following cases: When they are products made according to the Client's specifications or clearly personalized and/or made to order. In the case of shipments outside the European Union EU. If a product other than the one requested by the Client is delivered due to an error by www.vilanovaa.com, it will be removed and the correct product will be delivered without any additional charge to the Client. For any incident related to the return of items from our ONLINE store, you can contact the Customer Service Department via email: info@vilanovaa.com.
6. REGISTRATION
6.1. The VILANOVAA account can be created in the name of an individual or company.
6.2. To create an account and use the services you must have legal capacity to contract. Services are not available to persons under 18 years of age. Therefore, if the user does not meet the requirements set out in this point, they should not use the services.
6.3. VILANOVAA reserves the right to deny registration or use of the website temporarily or permanently to any person. You can also place an order without having to create an account, simply entering your personal, shipping and payment information. Services are not available to persons under 18 years of age.
7.- PRICES OF SERVICES
7.1. The prices of the products offered on the platform are indicated with all taxes included.
7.2. VILANOVAA reserves the right to modify prices at any time, however, products will be invoiced based on the rates in force at the time of order registration. It also reserves the right to reject any order for reasons subject to law.
8.- MEANS OF PAYMENT
8.1. Payment methods accepted: payment card or bank transfer. In the case of payment by bank transfer, please, the client must send us an email to info@vilanovaa.com and we will contact you.
8.2. The payment cards accepted for payment of ordered goods are: Visa, Visa Electron, MasterCard, etc. In the case of card payment, we will send a debit request to your bank; The amount will not be debited from your account until authorization is obtained from the bank. The debit period will depend on the rules applied to the payment method. In the event of a rejection by the bank, the order will be automatically canceled and the customer will be informed.
8.3. By selecting the payment method by bank transfer, the client accepts and undertakes to make the transfer within a period of 72 hours after which, if proof of payment has not been received, the order will be automatically canceled and the client will be informed. If we receive proof of the transfer within the expected period, within 24 hours of confirming the product request and payment we will send you an email confirming your order. If you do not receive this message, please contact us at our customer service through the following email: info@vilanovaa.com or telephone: 603 401 223 8.4.
If a customer is improperly charged for the amount of a purchase, without the identification of the corresponding bank card having been verified by VILANOVAA, and without there being bad faith on the part of the customer, in which case the damage caused to VILANOVAA should be financially compensated. , the latter may demand the immediate cancellation of the charge by sending an email, and the corresponding amount must be immediately refunded within a maximum period of 7 days if a debit card was used or before the end of the corresponding month, if a card was used. of credit.
9.- PRODUCT DELIVERY
9.1. Place and method of delivery
9.1.1. “Delivery to the address or address provided”: The products will be sent to the shipping address that the customer has indicated during the ordering process. Deliveries are notified to the customer via email and a code will be provided tracking along with a link to the courier company, where you can check the status of your order. In order to optimize delivery, we appreciate the customer indicating an address where the order can be delivered within normal business hours.
9.2. Delivery time and
SHIPPING costs.
9.2.1. “Delivery to the address or address provided”: The delivery time will depend on the shipping location. You can check the status of the order, with the tracking code received with the shipping confirmation email.
Delivery times are calculated based on the delivery times by the supplier and preparation and shipping. These deadlines vary depending on the destination and do not include holidays or weekends.
Below are the estimated delivery times and shipping costs:
Shipping to mainland Spain:
Shipping costs €6. Free shipping from a purchase of €100.Estimated delivery time 5-7 business days.
Shipping to the Canary Islands:
Shipping costs €12. Free from a purchase of €100.Estimated delivery time 5-7 business days.
Shipping to the Balearic Islands Ceuta and Melilla:
Shipping costs €6. Free from a purchase of €100.Estimated delivery time 5-7 business days.
Shipping to EU:
Shipping costs €12. Free from a purchase of €100.Estimated delivery time 5-7 business days.
Shipping to the UK:
Shipping costs €35.Expenses derived from customs duties, fees and taxes will be borne by the customer.Estimated delivery time 5 -7 business days.
Shipping to the USA:
Shipping costs €35.For orders less than €800, no formal customs procedures are required and no customs duties, fees or taxes are charged.In the case of orders starting at €800, the resulting costs of duties, fees and customs taxes will be borne by the customer.Estimated delivery time 5-7 business days.
Shipping to Switzerland:
Shipping costs €35.Expenses derived from duties, fees and customs taxes will be borne by the customer.Term Estimated delivery 5-7 business days.
If upon delivery of the product, it has any defect, you must notify VILANOVAA within 48 hours and indicate the problem, attaching a photograph to our e-mail info@vilanovaa.comAll our products are guaranteed . Each delivery is considered made from the moment in which the transport company makes the product available to the client, which is materialized through the control system used by the transport company that can be consulted by the client with the code of tracking.
9.3. Issues to take into account at the time of delivery:
9.3.1. It is exclusively the responsibility of the recipient of the product to check the shipments upon arrival, express observations and present all claims that he deems necessary. He may even reject the package, if the latter is likely to have been opened or if it shows clear signs of deterioration. Such observations or claims must be sent to VILANOVAA within 48 hours of receipt to the email info@vilanovaa.com. VILANOVAA undertakes to replace or pay as soon as possible and free of charge for the product damaged for reasons beyond the control of the buyer.
9.4 . Loss of packagesIf after 10 business days after sending the package, the customer has no news of their order, the customer must contact VILANOVAA by email info@vilanovaa.com indicating that they have not yet received their order, although they have received the email confirming its departure from our warehouses. Customer Service will carry out an investigation and the customer will be informed by email.
10.- REFUND AND RETURNS POLICY
In general, in order for any exchange or return to be processed, it is essential that the customer first contact us by sending an e-mail to info@vilanovaa.com.
No exchange or return can be accepted if no notification has been previously received.
To do this, the item must be packaged securely and the order number, name and complete address, and the receipt or proof of shipping must be included in the package. They will be accepted. claims for those products that present breakage due to transport reasons, for this you will have to record it on the carrier's own delivery note.
Once you receive the merchandise, you have a period of 48 hours to complain in the event of an incident, clearly indicate the reason and a photograph of the incident via email info@vilanovaa.com so that we can manage it. After 48 hours we will not be responsible if said incident has been caused by the transport company. If you are not satisfied when receiving your order, you have a period of 14 calendar days, counting from the date of receipt of the order to exercise the right of return. Shipping and collection costs in case of return will be borne by the customer.
Please note that in some cases the finishes are not homogeneous and the colors and measurements are indicative close to reality but not 100% reliable, for specific cases you must Consult with us since returns for technical reasons will be the responsibility of the customer. To make such a return, the product must be in its original packaging, unused and undamaged. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded in accordance with the payment method made by the client within a maximum period of 30 days.
Exchanges or returns are not allowed. the following cases:
When they are products made according to the Client's specifications or clearly personalized and/or made to order.
In the case of shipments outside the European Union EU.
If a product other than the one requested by the Client is delivered due to an error by www.vilanovaa.com, it will be removed and the correct product will be delivered without any additional charge to the Client. For any incident related to the return of items from our ONLINE store, you can contact the Customer Service Department via email: info@vilanovaa.com.
11.- WITHDRAWAL FROM REGISTRATION
11.1. Whenever the user wishes, they can unsubscribe from their account registration.
11.2. If an order had been placed prior to closing the account, it will continue and will be delivered in accordance with the established conditions. In no case will the closing of the account imply the cancellation of the purchase already made.
11.3. At the end of the relationship with VILANOVAA, the user has the guarantee that the information collected during the commercial relationship will be canceled and not accessible to third parties.
11.4. The terms of the tariff clauses, limitation of liability and liabilities and applicable law shall survive this agreement.
12. SECURITY AND PRIVACY MEASURES
12.1. VILANOVAA is protected with security systems and complies with all the legal measures provided for the security of the systems and the data stored therein.
12.2. VILANOVAA complies with all the obligations established in the data protection law to guarantee the security and confidentiality of the information. You can read our “Privacy Policy”.
13.- RESPONSIBILITIES AND APPLICABLE LEGISLATION
13.1. Subject to the provisions of the preceding paragraphs, the liability of VILANOVAA under these general conditions may not exceed an amount equal to the sums paid or payable after the transaction that is the origin of said liability, whatever it may be. the cause or form of the action in question. VILANOVAA cannot be considered responsible for non-compliance with the contract signed in the event of stock out or non-availability of the product or service, force majeure, interruption of activity or total strike. or partial, especially, of postal services and means of transport or communications, floods or fire.
13.2. In the event of a dispute, the client may first contact VILANOVAA to reach an amicable resolution. Failing that, the courts of the customer's place of residence will be the only competent ones, regardless of the places of delivery and accepted payment methods. These General Contract Conditions in Spanish will be executed and interpreted in accordance with Spanish law. , legislation to which the parties expressly submit.